919986470009 919986470009
Titan Consultancy
Technical Support Analyst

Gurgaon, Bangalore, Mumbai, Hyderabad



Role Specific Responsibilities
• Resolve Service requests and incidents.
• Conduct root cause analysis of incidents.
• Conduct production defect replication.
• Monitoring the performance of the servers.
• Assist in the prioritization of defects.
• Monitor workflow of incidents and assist in driving them to conclusions within agreed-upon Service Level Expectations.
• Contribute to the best practices for issues resolution.
• Provide support/input to document processes and procedures
• Provide input to release planning-related activities.
• Assist in research to determine if solutions to business requirements currently exist within or outside the business and whether solutions are feasible.
• Collaborate with user & development teams on the solution to define a reusable, consistent, scalable design, for maintenance-related enhancements.
• Participate in the on-call process for responding to emergent field issues.
• Provide input on relevant functional test cases to ensure that they are in alignment with business goals and expectations.
• Ensure system usability, consistency, and brand compliance are designed into the system for maintenance-related enhancements.


Experience:
3 to 5 years

Qualifications

Education:
Bachelor’s Degree

Other (Explain): College degree, specialized training, or equivalent work experience.

Years of Experience:
3 to 5 combined years in two or more of the following areas:
Systems Analysis, Testing, Support, Defect Management, and Process Improvement

Technical Skills

• 3-5 years relevant experience in two or more of the following areas: Systems Analysis, Architecture, Development, Testing, Support.
• Strong analytical and problem-solving skills required.
• General experience in application support & customer interactions.
• Experience in documenting processes and procedures.
• Experience in a project-focused, team environment.
• Ability to understand and design around technical or business constraints.

Experience 3 - 5 Years
Salary 10 Lac To 17 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills MS sql queries Application Support Analyst Application Support Application Server good communication must working with global clients preferred Instance management

About Company

Contact Person Mr. Mahesh
Address Bangalore
Mobile 9986470009
Email ID crmahesh@titans.co.in