Job openings for technical support analyst in gurgaon bangalore mumbai

Role Specific Responsibilities
• Resolve Service requests and incidents.
• Conduct root cause analysis of incidents.
• Conduct production defect replication.
• Monitoring the performance of the servers.
• Assist in the prioritization of defects.
• Monitor workflow of incidents and assist in driving them to conclusions within agreed-upon Service Level Expectations.
• Contribute to the best practices for issues resolution.
• Provide support/input to document processes and procedures
• Provide input to release planning-related activities.
• Assist in research to determine if solutions to business requirements currently exist within or outside the business and whether solutions are feasible.
• Collaborate with user & development teams on the solution to define a reusable, consistent, scalable design, for maintenance-related enhancements.
• Participate in the on-call process for responding to emergent field issues.
• Provide input on relevant functional test cases to ensure that they are in alignment with business goals and expectations.
• Ensure system usability, consistency, and brand compliance are designed into the system for maintenance-related enhancements.


Experience:
3 to 5 years

Qualifications

Education:
Bachelor’s Degree

Other (Explain): College degree, specialized training, or equivalent work experience.

Years of Experience:
3 to 5 combined years in two or more of the following areas:
Systems Analysis, Testing, Support, Defect Management, and Process Improvement

Technical Skills

• 3-5 years relevant experience in two or more of the following areas: Systems Analysis, Architecture, Development, Testing, Support.
• Strong analytical and problem-solving skills required.
• General experience in application support & customer interactions.
• Experience in documenting processes and procedures.
• Experience in a project-focused, team environment.
• Ability to understand and design around technical or business constraints.
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